Live TV Lagging / Buffering?
- Refresh your playlist to ensure everything is up to date.
- Double check you have an appropriate internet speed in the Trident TV App settings. We strongly recommend a download speed of 50mbps.
- Force close app / clear cache on all commonly used apps. This can help with a slow device, which may cause connection issues.
- Unplug internet router / modem for a few minutes. This should be done at least monthly to keep everything in your home running smooth.
- You may need a VPN due to the high bandwidth usage our app uses. If you think this may be the case, message us on telegram and we will get you set up.
- If you have adequate internet speeds and still experience buffering, VPN is most likely the cause for issues. Recommended VPN Link here.
Playback Error / No channels playing?
- Check your internet connection and ensure everything is running properly.
- Refresh channels / tv guide to ensure the channel you are clicking into is up to date.
- Force close application and clear cache. This can help with a slow device, which may cause connection issues.
- Double check your account is not expired or that it was extended properly.
IF STILL HAVING ISSUES, PLEASE JOIN THE TRIDENT TV TELEGRAM BELOW FOR FURTHER ASSISTANCE.
